Highlighting the topicality and importance of the issue, Wendy Lawrence said: “If we don’t confront the fundamental importance of skills development, ultimately, the decision may be taken from us and instead become a requirement of regulation imposed on the industry.”
“Gaming in general, suffers from a lack of independent standards, accreditation and training with too much emphasis on compliance as a benchmark of success and not on executional excellence and innovation,” she added.
“Traditionally, knowledge and expertise has been handed down internally, through word of mouth and through staff rotating from company to company. There are not the industry bodies in standards and procedures that we see in other professional areas, with the possible exception of the lottery sector. So it is a big challenge to build awareness and commitment to investment in training and accreditation and it’s important that the industry takes the issue seriously, and doesn’t just pay lip service to it,” Lawrence concluded.