Other public information will also be offered, such as the PIS payment schedule and exchange rates, for example. The goal is that after the testing phases, customers can enjoy more exclusive services in the voice assistant, such as requesting an invoice to pay the credit card, confirming the bank balance and even making payments.
Caixa's vice president of technology, José Eirado, popints out that the project integrates the bank's traditional services into new business models.
"All this in agreement with what the market has been doing, allowing Caixa to position itself in the market as a modern and innovative institution," he said.
Startup of the service begins with the phrase "Ok Google", opening up a lot of possibilities. Then, users can call the box by the phrase: "Talk to Box Assistant". From there, questions can be asked in natural language, being progressively enhanced by the cognitive intelligence of the platform.
According to Caixa's Vice President of Customers, Business and Digital Transformation, Paulo Henrique Bezerra, users will be able to talk through the personal assistant wherever and whenever they want, improving the experience of customers and citizens.
"Users will naturally incorporate the command of voice services in a natural way, allowing the execution of financial services without impacting their daily tasks," he concluded.
Source: GMB/Extra
