I think business gets done better in person. In fact, I think real-time, face-to-face interactions are essential to the ongoing success of our clients as well as our company. That’s why, for the better part of 2022, I traveled the world, meeting with all the people that make up GLI’s incredible team, as well as you, our valued clients across the globe. And I’m not stopping. If the team and I didn’t see you last year, you can bet we’ll be headed your way soon.
In my travels and in our recent survey, I’ve especially enjoyed hearing from you that GLI’s service goes above and beyond to be accommodating, is unmatched in global coverage, and that we shepherd our clients forward with the kind of consideration and assistance that one can only experience with GLI. We are grateful for your feedback and will continue to invest in our team to uphold our high standards. Even in the age of automation, we are committed to providing personalized service that puts your needs first.
Our strong relationships with you continue to inspire our mission of offering a world-class customer experience. This includes fulfilling our commitment to hiring the best talent so that we can provide the highest caliber guidance, the most efficient testing, and the best value - even during periods of elevated demand. In the last few months, we have hired an additional 241 new personnel, including 25 new mathematicians, increasing the capability in that department alone by over 33%. Currently, GLI’s testing group has over 1,000 highly qualified experts touching every emerging and regulated market in the world. Further, we continue to train and upskill our team members, providing growth opportunities and ensuring we remain competent to certify all the latest technologies well before you bring them to us for submission.
We are also reinforcing our ability to protect you from cybercrime utilizing Bulletproof®, our fully integrated cybersecurity company, acquired by GLI in 2016. The Bulletproof team has grown to over 250 exceptional security experts, continuously protecting users around the globe from rapidly increasing cybersecurity threats - especially those that target our industry. Our ability to continue to protect you from known and evolving risks is an essential part of our commitment to you. This is just one example of how we are continuing to expand our insights, resources, and delivery teams to meet new challenges while exceeding your expectations.
As I think back on all the miles I’ve traveled, and all the wonderful people that make up our client base and GLI team, I’m reminded that our top priority is to meet you, anywhere in the world, to help you get to where you are ready to be. I encourage you to reach out to me personally any time and to say hello the next time we see each other.
I cannot thank our clients and partners enough for your continued trust in GLI’s professionals. Wishing you a prosperous new year and looking forward to seeing each of you somewhere on the globe. And remember, at GLI we are always just a call or flight away.
Sincerely,
James Maida, CEO
