Furthermore, it stated that it has a customer service team of more than 250 employees in Brazil, working in live chat support 24/7. Blaze also informed that it will immediately resume its responses to complaints on the platform ‘Reclame Aqui’.
Blaze manipulates game results?
Regarding the claim that the results of the games would be manipulated, the platform clarifies that this is “absolutely false”
According to the text, all games have real randomness and are developed both by the company itself (Blaze Originals) and by game providers such as Evolution Gaming and Pragmatic Play.
The platform claims that its games are available in more than 10,000 online casinos worldwide and work with a system called Provably Fair.
How does Blaze make money?
In the statement, the betting platform explains that its remuneration comes from the difference between the Return to Player (RTP) and the amount wagered.
If the RTP percentage is less than 100%, it means that in the long run the bettor will lose money.
The company points out that more people will lose than win, and this is how casinos, including Blaze, make money. This phenomenon is known as the Law of Large Numbers.
Another theme addressed was the withdrawal process. The company stressed the importance of stringent checks under the Anti-Money Laundering Regulations, requiring players to comply with their documentation requests to prevent misuse of the service. When the player complies with the requests, the withdrawal is usually processed within 48 hours.
Finally, Blaze reinforced its commitment to transparency and compliance with current regulations, thus ensuring the safety and satisfaction of its partners and players.
Source: GMB
