‘Reclame Aqui’ is one of the main Brazilian platforms for consumer protection and annually holds the ‘Reclame Aqui Award’, which analyzes, with the participation of consumers, the service reputation of companies that operate in the Brazilian market.
The award aims to highlight Brazilian companies with the best reputations and most efficient customer service operations. The agency itself points out that “more than a trophy, companies compete for recognition and consumer trust.”
And this year, the one shining in one of the categories is Betmotion, one of the main gaming and sports betting sites with genuinely Brazilian DNA.
The company was one of the nominees for the ‘Reclame Aqui Award’ in the “Draws, Lotteries and Betting” category, which immediately places it among the best companies evaluated by consumers themselves.
Luis Traversa, COO at e-Lace Media Services at Betmotion, points out that the company is proud to have been named, in the evaluation of its users, as worthy of the ‘Reclame Aqui Award’.
“This recognition, for us, reflects the effort and dedication of our valuable Online Service team and the trust of our customers. It is an honor to participate in such an important award, where the main companies in Brazil, regardless of the area in which they operate, are recognized for the excellence with which they listen and resolve complaints, showing all respect for customers and preserving their brands.”
Luis Traversa comments that Betmotion has always placed the user experience at the center of all decisions and ‘Reclame Aqui’ “has been a valuable tool in our process of constant improvement. This nomination is a significant recognition of our work and actions carried out in recent years.”
“Not only does it reinforce our commitment to excellence in Customer Service, but it's also a tangible reminder of how far we've come and how far we're willing to go to ensure our users' satisfaction. This is a moment of great pride for all of us,” celebrates the executive.
“For more than four years, we at Betmotion have been focusing a lot on the manifestations and complaints of our customers on ‘Reclame Aqui’. We have a low number of complaints and in each complaint we seek to solve the customer's dissatisfaction and today we are in the Top 10 of companies in the sector,” he comments.
To further engage the group of employees, the executive says: “Congratulations, team!!! May we continue to raise the standard of our service and bring safe and quality entertainment to our players!”
The importance and interest of consumers is such that in 2022 there were 17.5 million votes, a historic record for the RA Award.
Voting for the ‘Reclame Aqui Award’, which is now in its 13th year, will run until October 30th and the awards event will take place on December 12th. The nominated companies will be submitted to the popular voting phase on the official website.
Source: GMB
