To our valued clients and partners,
It continues to be a dynamic time in both our world and our industry, but I am encouraged knowing that we have collectively emerged from the pandemic and can now shape the future together. Rapid expansion of technology and artificial intelligence and the ever-growing popularity of iGaming and mobile sports betting present exciting possibilities and fresh challenges across an increasingly virtual world. As the evolution of our industry continues, I am appreciative of our personal relationships and how important they will be to our progression.
At GLI®, we are accepting more submissions and delivering at a higher volume than ever before. Our dedication to addressing your testing needs and providing high-quality, integrated compliance support has allowed for, and even required, continued growth. It takes a global village to operate consistently anywhere in the world, and building global relationships is an investment that enables us to provide unmatched value to our customers.
The expansion of our combined GLI, iTech, and Bulletproof ® teams to 1,453 employees across 27 offices worldwide will be critical to ensuring 2023 is the year of full velocity for us and our customers.
This year’s Regulators Roundtable, GLI’s premier annual conference and networking event, was unbelievably successful, with over 303 regulators in attendance for the two-day conference and 85 supplier representatives joining for our regulatory/supplier mixer. Sharing in thought-leadership and community building is how we can change the industry together, so thank you for collaborating with us. As the biggest regulatory conference in the world, we enjoyed seeing so many familiar faces and meeting so many new ones. We missed those of you who were unable to attend and hope to see you at the Palms Casino Resort next year, April 24-25.
In 2022, over 2,000 gaming suppliers and more than 567 regulators trusted us with their needs. Of those, 820 were new. In the first quarter of 2023 alone, we are pleased to have welcomed over 300 additional new companies to this total. I can’t express how appreciative we are of those who trust us with their business and recognize the value we provide. You are the reason we do what we do.
We welcome straight, honest feedback from our customers; it is invaluable. While our most recent survey showed broad customer satisfaction, our work is not done until every customer gets the same world-class customer service that we strive for day in and day out. To ensure this, we have continued to add to our team and train new hires quickly, never sacrificing the high quality of our work. Recent evaluations reflect 99% on-time delivery and revocation rates of less than one-tenth of 1%. Additionally, our cybersecurity company, Bulletproof, continues to protect you from known and evolving risks, which will be essential in the expanding digital age.
In the end, our goal is to lead all our clients to a true GLI Experience by providing on-budget execution and world-class customer service, centered around delivering our clients the things they value most. Thank you for entrusting us with your needs as you grow. We are committed to being your reliable partner in the regulatory arena. As we advance, let’s progress boldly into the future of gaming. I look forward to seeing you soon.
Sincerely,
James Maida, President/CEO
