One of the biggest challenges for online betting operators is ensuring that users complete the identity verification process without abandoning the platform halfway.
In simpler terms, many users start the registration process but end up giving up due to technical difficulties or complex steps, which can significantly impact conversion rates and, consequently, operator revenues.
This is where Legitimuz, with its intelligent verification recovery system, offers an efficient solution to reduce these drop-offs and improve completion rates in the verification process.
How does Legitimuz’s verification recovery system work?
Legitimuz’s intelligent system is designed to re-engage users who do not complete the identity verification process. Various factors can lead to interruptions, such as connection issues, a lack of required documents, or simple distractions. The system can automatically identify when this happens and sends personalized reminders to users, encouraging them to resume the process from where they left off.
These reminders are sent via SMS, email, or WhatsApp, depending on the user’s preference and consent. The messages are direct, guiding the user toward quickly finalizing the process without needing to restart registration. This direct contact helps keep the user engaged and significantly reduces abandonment rates.
Additionally, if the user encounters difficulties when resuming verification, Legitimuz provides real-time support with specialists ready to resolve technical issues or answer questions. This extra support ensures successful completion, removing any barriers that could prevent identity verification.
Benefits of Legitimuz’s intelligent verification recovery system
Implementing Legitimuz’s verification recovery system offers numerous benefits to online betting operators, including:
- Increased conversion: By reducing drop-offs, more users complete the KYC (Know Your Customer) process, resulting in a significant increase in verified, active users. With a 94% success rate on the first verification attempt, Legitimuz provides one of the best conversion rates in the market.
- Enhanced user experience: The system makes the verification process smoother and less frustrating, contributing to a positive and satisfying experience for users.
- Regulatory compliance: Efficient completion of the verification process ensures that operators remain in compliance with industry regulations, essential for the legal operation of betting platforms.
With this solution, Legitimuz delivers a valuable competitive edge to the iGaming market, helping operators keep users engaged, meet legal requirements, and maximize conversion rates.
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Source: GMB
