Specializing in sports betting, Aposta Legal offers the new functionality completely free of charge, as an effective and safe solution to ensure that users have the support they need to resolve these issues.
Now, in addition to offering detailed comparisons and advice on responsible betting, the site allows users to register their complaints directly with the brands.
This interaction ensures a greater chance of response and clarification from the brands, putting the bettor in direct contact with specialized support.
How the tool works
The new tool simplifies the process of registering and resolving complaints. After submitting a complaint, the user is informed about the status of the service and receives an initial response within three business days.
Aposta Legal contacts the brand directly to speed up communication, clarify terms and conditions, and guide the user whenever possible.
In cases where an immediate resolution is not possible, the tool provides alternatives, such as indicating bookmakers with valid licenses in Brazil.
Benefits for bettors
Full and Specialized Support: Instead of acting as a mere complaint showcase, the Aposta Legal team uses its industry expertise to seek solutions and monitor the progress of complaints.
Transparency and Quality Information: The platform displays a “Resolution Index” that reflects the performance of brands in handling complaints, offering a clear view of the responsiveness and reliability of bookmakers.
Safe Alternatives: In addition to assisting in resolving complaints, Aposta Legal suggests legal bookmakers in Brazil and recommends brands with a high resolution rate.
Aposta Legal is a platform dedicated to informing and supporting bettors in Brazil, providing reviews, comparisons of betting sites and a wide range of educational resources to ensure a safe and responsible betting experience.
With the new complaints feature, the platform consolidates itself as a reliable environment for users to resolve issues and learn more about how the industry works.
Source: GMB
