For a brand to be qualified with the RA1000 seal, it must meet five requirements: have a number of reviews equal to or greater than 50; maintain a response rate equal to or greater than 90%; have a solution rate equal to or greater than 90%; have a proportion of new business equal to or greater than 70%; and maintain an average consumer rating equal to or greater than 7.
Paag's concern for customer well-being is reflected in the data registered on the platform. In the last six months, all 171 consumer complaints were answered — of these, 90% were resolved. With an average rating of 8.8, 82% of users would do new business again.
"At Paag, our priority has always been to offer an exceptional customer experience, seeking to exceed their expectations with each interaction. Achieving the RA1000 seal is recognition of our commitment to transparency, agility and respect for the consumer. This seal is the fruit of hard work hard work of our entire team and reflects the dedication to maintaining the trust and satisfaction of our customers as our greatest value," says João Fraga, CEO of Paag.
Created in Minas Gerais, Paag currently has 6 million verified users and more than 600TB of monitored data. Every month, it carries out 30 million financial transactions. Known for reliability and operational excellence, fintech ensures a safe and reliable environment with a rigorous security system.
In addition to providing technology, the company acts as a strategic partner for customers, supporting growth in the competitive betting market. In order to understand the needs of the public, the platform seeks a genuine connection with customers. The focus on strengthening relationships allows the development of personalized solutions, with promptness, agility and attention to detail.
Paag is a techfin operating in different economic segments, seeking to reduce bureaucracy, simplify and ensure invisibility in financial transactions, allowing the incorporation of payments with user integration, multi-party fund flows, payments, risk management and support and monetization . Among financial services, Paag offers payment solutions to ensure greater security and efficiency.
With emphasis on the betting sector, the company makes it possible to facilitate day-to-day operations, with specialized products and proprietary technology such as Paag Payments, to offering support for operators in the segment to adapt to new regulatory guidelines. established in the country.
The company offers advanced resources aimed at the specific needs of betting operators, consolidating itself as a 360° solution for the regulated market.
Source: GMB
