"The iGaming industry is experiencing strong growth in Brazil, and the leading companies in the sector are beginning to realize that the experience of their customers is not only related to the usability of the platform or the diversity of services offered," comments Alan Schulte, Senior Director of SMB Sales at Zendesk Brazil.
"The way these companies engage with their customers is also part of their success, and those who fail to understand this certainly miss out on exploring the full business potential available."
Automation, artificial intelligence, omnichannelity, and personalization are some of the best practices in CX that can be applied by iGaming operators. They not only drive more personalized and secure experiences across all touchpoints but also facilitate support agents' activities.
Completely free, the webinar will feature CX experts and leaders from the iGaming industry to discuss the key trends shaping customer experience in the betting industry.
Agenda
The importance of CX strategy for iGaming and the key trends for 2024
CX in practice: application of technology in everyday business
Success case: panel with MrJackBet client
Question and answer session with CX experts
Confirmed for the webinar:
ebinar: "Raising the Game: CX for iGaming"
Date: May 16th (Thursday)
Time: 10:00 AM (Brasília time)
Target audience: iGaming operators, game developers, marketing and technology professionals, and other stakeholders interested in improving user experience in the gaming industry.
Free registration: here
Source: GMB
