"The iGaming industry is expanding strongly in Brazil, and the main companies in the sector are starting to realize that their customers' experience is not just related to the usability of the platform or the diversity of services offered," comments Alan Schulte, senior director SMB sales team at Zendesk Brasil.
"The way these companies relate to their customers is also part of their success, and those that don't understand this will certainly fail to explore the full business potential available.”
Automation, artificial intelligence, omnichannel and personalization are some of the best CX practices that can be applied by iGaming operators. They not only drive more personalized and secure experiences across all touchpoints, they also make support agents' activities easier.
Completely free, the "Elevating the Game: CX for iGaming" webinar will feature CX experts and iGaming industry leaders to discuss key trends that are shaping the customer experience in the betting industry.
The agenda is composed as follows:
Already confirmed for the webinar:
Service:
Webinar: "Elevating the Game: CX for iGaming"
Date: May 16th (Thursday)
Time: 10am (Brasília time)
Target audience: iGaming operators, game developers, marketing and technology professionals, and others interested in improving the user experience in the gaming sector.
Free registration: here.
Zendesk's mission is to provide exceptional service to every person on the planet. As an industry leader in customer experience, the company helps companies bring together the best of AI agents, workflow automation, and human agents for their customers and employees.
With dedicated software and expertise, the company provides its partners with services that increase end-customer loyalty and boost revenue at a reduced cost.
Source: GMB
