This recognition for mrjack.bet adds to the excellence that the betting site has presented on the Reclame Aqui portal. In the last six months, it has achieved a reputation of 8.6 on the platform, with a resolution rate of over 90%.
"All of our service channels aim to promptly resolve customer requests, as well as inform and demystify about sports betting, answering pre-bet doubts, customers who had any difficulties using the platform and doubts about security," explains Marcos Costa, CCO of the NSX group of which Mr. Jack is part.
“What’s more, we did long-term work with training for the entire team, in order to always be up to date and able to connect with the customer,” he concludes.
In addition to Reclame Aqui, mrjack.bet offers support 24 hours a day, seven days a week, entirely in Portuguese, directly through its website. The company is also part of a select group of 580 companies that discuss ideas and feedback about service on Reclame Aqui.
In total, 2,118 companies signed up to compete for the Reclame Aqui awards in 198 categories, with 1,684 that made it to the final phase.
All nominees for the award can be found on the official award website.
Source: GMB
