"The nomination of F12.Bet for the 'Reclame AQUI' 2024 Award reflects the daily work of our entire customer service team. Our mission as a betting house is to offer positive entertainment experiences, and being available to assist players in any difficulties is a fundamental part of this process," explains co-founder Marcelo Seiroz.
"We are proud to be recognized for our efforts to meet the needs and expectations of our customers," he concludes.
Among the nominees, F12.Bet is one of the few companies that holds the RA 1,000 seal, having achieved the highest reputation on 'Reclame AQUI'. Companies with this seal show consumers their commitment to their needs, thus increasing the level of trust.
In the last six months, the betting house has had an average score of 8.9/10. Currently, there are only 179 complaints and a response rate evaluated at 99.4%. The nomination for the award is a result of F12.Bet's commitment to its customers.
Of the users who reviewed the betting house, an impressive 80.9% would consider using the site again, as 90.2% of situations were effectively resolved by the customer service team.
The 'Reclame AQUI' award is the largest, best, and most important customer service award in Brazil. F12.Bet is among the ten companies nominated for the 2024 'Reclame AQUI' award in the category Betting Houses - Bet - Large Operations. The award is in its 13th edition, and public voting takes place from September 1 to October 31.
The winners will be announced on a date yet to be revealed by the platform. In the 2023 edition, more than 17 million votes were received, and about 1.7 thousand companies participated.
Source: GMB
