The BPX Group held an event for employees last Wednesday (24) in Campina Grande, Brazil, through Join Us company, its own internalized segment dedicated to excellence in customer service, to improve customer support and service services.
Service providers from São Paulo traveled for a day dedicated to training and workshops. The professionals from the BPX Group held a day of training, lectures and workshops on best practices.
Owner of the Vai de Bet, Betpix365 and ObaBet brands, the BPX Group relies on the support of the companies Zendesk and inFocusCX for customer service. Recently, Vai de Bet and Betpix365 received the RA1000, a seal provided by Reclame AQUI that certifies the companies' commitment to resolving issues, doubts and meeting the needs of customers. ObaBet received a score of 9.3 on the same platform and achieved the optimal reward.
Also aiming at the regulation of sports betting and online gaming in Brazil, which will occur on January 1, 2025, the BPX Group seeks to comply with all legal and technical requirements to qualify among the companies seeking authorization from the federal government to operate in the iGaming sector.
In May of this year, the Ministry of Finance published Ordinance SPA/MF No. 827, which, among ten annexes, establishes that companies must have structures in Brazil to accommodate customer service channels that operate 24 hours a day, seven days a week, with telephone and electronic channels in Portuguese.
“The BPX Group wants to be fully qualified to operate in accordance with the conditional standards for 2025 and, therefore, we are already anticipating upgrades and training in the different operations we have for Vai de Bet, Betpix365 and ObaBet,", highlighted Aislla Rocha, co.-CEO of the BPX Group.
“We seek to offer personalized service to our customers, not only because of the competitiveness of the market, but because we believe that the experience within our platforms can always be improved. To this end, we offer quick responses and seek to maintain communication about constant updates, as well as information about responsible gaming,” she added.
BPX - Bets Sports Group has been investing in the iGaming scene since 2022 and has become one of the pioneers of sports betting in Brazil. Owner of the brands Betpix365, Vai de Bet and ObaBet, it also launched Join Us, its own internalized segment dedicated to excellence in customer service.
The BPX Group brands have been present in the sports and cultural scene in Brazil, with ambassadors such as singer Gusttavo Lima and former player Adriano Imperador, in addition to having sponsored events such as the São João festivities, football clubs, athletes and former athletes. The BPX Group websites received the RA1000 seal from 'Reclame Aqui', which certifies quality and satisfaction in customer service.
Source: GMB
