The RA 1000 seal was designed to highlight companies that have excellent customer service rates on 'Reclame AQUI'.
To be resolved, it is necessary to meet some criteria such as a number of reviews equal to or greater than 50, a Response and Solution rate equal to or greater than 90%; Average Rating (given by the consumer) equal to or higher than 7 and, finally, New Business Index (Would you do business with me again?) equal to or higher than 70%.
In short, companies that operate the seal demonstrate to their consumers their commitment to customer service, increasing the level of trust in their brand, products and services.
For Marcos da Costa, CCO of the NSX Group, the RA 1000 seal represents recognition of the brand's strength at a national level and endorses the group's trajectory of continuous innovation and improvement of services aimed at serving users of the platform.
“We are in contact with customers 24 hours a day, promptly responding to their offers through 'Reclame AQUI' and also through support on our customer service channels. In addition, we constantly seek to provide information, demystify sports betting, answer questions about pre-bets, platform use and security. After all, we value building solid relationships with our audience and that is what we want in the long term,” he reveals.
Known as one of the leading sports betting sites in Brazil, Mr. Jack is part of the NSX group, the most complete sports betting ecosystem in the country, and also has a strong track record of sponsorships in sports.
The brand is sponsored by major sports clubs across a range of sports such as football, futsal and basketball, in addition to supporting athletes and talents, reinforcing its commitment to sports and the community.
Mr. Jack is a sports betting site that offers a wide range of bets and an exceptional user experience for sports and entertainment fans. With a secure and easy-to-use platform, Mr. Jack allows users to enjoy a variety of markets and bets, including football, basketball, tennis and thousands of entertainment games such as Fortune Tiger, Gates of Olympus, Mines, Aviator and Doce Bonanza. Visit our website to learn more.
Source: GMB
