Increasingly focused on the Brazilian market and preparing to submit its application for a license to operate sports betting and online gaming in Brazil, Betfair has just issued a call for interested parties for job openings to work in the country.
On the Flutter International website, the following job openings are available:
* Key Account EDD Analyst: analyst specialized in Enhanced Due Diligence (EDD) for key accounts. The role involves conducting detailed checks and investigations on high-value customers and accounts to ensure compliance with regulations, prevent fraud and identify risks associated with financial activities. “You will report directly to the KAM EDD Manager and will be responsible for analyzing customers from a money laundering risk perspective, while also providing an excellent customer experience for our most valued players,” Flutter explains.
* Customer Service Agent: There are customer service agent vacancies for morning, afternoon and evening shifts. “Become a customer service agent and play a key role in shaping the customer experience at Betfair International! You will be part of a dynamic team responsible for handling all customer queries through various channels, such as telephone, email, live chat, social media and even telephone betting,” defines the company.
* Complaints Specialist: a professional specialized in managing, investigating and resolving customer complaints. This role is crucial to ensuring customer satisfaction, improving internal processes and protecting the company’s reputation. The complaints specialist acts as an intermediary between the customer and the company, seeking to resolve issues efficiently and to the satisfaction of both parties. “You will report directly to the Complaints Team Manager and will be responsible for the administration and management of customer interactions that fall outside the core support process flow,” the vacancy states.
All vacancies require excellent communication skills, both written and spoken, in Portuguese and English. They can be found on Flutter International's recruitment website.
One of the largest online sports betting providers in the world, Betfair was founded in London in 2000 and is a pioneer in offering peer-to-peer betting (Betfair Exchange) and manages a full suite of sports betting, entertainment events and online gaming products for more than four million customers over the age of 18 worldwide.
Thanks to its cutting-edge technology, the platform offers a wide range of products that allow you to bet with your own odds and odds offered by other users. Betfair is licensed to operate online betting and other games in 19 countries, including Spain, Italy, Malta and Great Britain.
Source: GMB
