Legitimuz has just expanded its service portfolio with the launch of an automated human support system for all users. This innovation aims to improve the support offered to users, especially in challenging situations during the registration process.
How Legitimuz's automated human support works
Legitimuz's new automated human support service is sophisticated and highly responsive, specifically designed to intervene without delay when a user faces obstacles during the registration process or when multiple rejections occur.
More clearly, the operation of this service is based on an intelligent system that continuously monitors registration activities. Thus, when it identifies any type of difficulty or repeated failures in validating the user's data, the system automatically opens a support protocol.
At this point, a live chat session is initiated instantly. The user is connected directly to a KYC specialist, who already receives preliminary information about the problems detected. This allows the specialist to quickly understand the user's specific situation, enabling more effective and targeted intervention.
The expert then guides the user through the verification process, offering real-time solutions and adjusting procedures as needed to overcome specific obstacles encountered.
What are the benefits of this new feature?
The implementation of automated human support by Legitimuz has radically transformed customer service, increasing both the efficiency and quality of support.
This is because this innovation considerably reduces user frustration and reduces the chances of them abandoning the registration process, a crucial point for operators that aim to optimize their conversion rates and strengthen customer loyalty.
Finally, with this system, Legitimuz ensures a consistent and high-quality service standard that not only meets, but exceeds user expectations, directly contributing to the success and competitiveness of operators in the dynamic iGaming market.
Check out the Legitimuz blog and learn more.
Source: Legitimuz
