Silvio Cardoso, SeuBet's customer relationship manager, explains that the recognition is the result of a constant effort to understand and meet the demands of bettors. "This achievement reflects our dedication to offering agile and personalized solutions, always with empathy. This goes beyond providing good service; it's about creating trust in a segment that demands responsibility and transparency," he says.
The certification granted by ‘Reclame Aqui’ has gained relevance in the sector as an indicator of good practices. In the case of the company, humanized service and a focus on problem-solving were fundamental to achieving the seal. "The customer is our greatest asset. From the moment you understand their pain points and commit to effective solutions, the level of satisfaction and trust increases significantly," explains Cardoso.
In addition to highlighting the quality of service, the seal also reflects the companies' adaptation to new market regulations. According to Cardoso, transparency is an essential pillar for maintaining users' trust. "With the regulation, we need to further reinforce clarity in communication and responsibility in our operations. This is not just a legal requirement, but a commitment to our customers,” he points out.
SeuBet's achievement of RA1000 also raises a broader discussion about the impact of these certifications on the betting industry. With market growth and increased competition, establishing clear standards of service and communication can be crucial to attracting and retaining users.
For SeuBet, the challenge now is to maintain and surpass the rates achieved. In 2024, the platform recorded a satisfaction rate of over 85% in chat service, an indicator that demonstrates the impact of customer-focused practices.
“The key is to listen to feedback and be willing to continually evolve. The seal is an important recognition, but it cannot be the end point of a journey that needs to be constant,” concludes Cardoso.
SeuBet is a sports betting and online gaming platform in Brazil, recognized for the diversity of options that range from live casinos to thousands of sporting events around the world.
SeuBet has now applied for a license to operate legally in Brazil, which will come into effect on January 1, 2025. The company's commitment goes beyond offering entertainment.
The company provides a safe, transparent environment dedicated to responsible fun.
With personalized customer support available 24 hours a day, 7 days a week, the company prioritizes player trust and security, always encouraging responsible and conscious betting practices.
Source: GMB
