The National Consumer Secretary, Wadih Damous, emphasizes the relevance of the new guideline. “The mandatory registration on Consumidor.gov.br is a fundamental step to ensure that bettors’ rights are respected. Now, Brazilians have a direct and efficient channel to register and monitor their complaints, strengthening the balance in consumer relations.”
In turn, the Prizes and Betting Secretary, Regis Dudena, reinforced the importance of transparency in the operations of betting companies. "The participation of betting operators in the Consumidor.gov.br platform reflects the Ministry of Finance's commitment to ensuring that all practices are carried out in accordance with legal standards, with respect for consumers-bettors.”
Monitoring and inspection of the sector
With the adhesion of betting companies to the platform, several agencies of the National Consumer Defense System will be able to monitor and track complaints, thus ensuring greater security and reliability for the sector.
Consumidor.gov.br, which already has more than 8.9 million completed complaints and a resolution rate of approximately 81%, will be an important channel for protecting bettors. The new regulation not only strengthens security in the sector, but also establishes a standard of service and transparency that is unprecedented in the Brazilian betting market.
To check whether a company is authorized, simply access the Consumidor.gov.br platform and search for the name of the operator before placing any bet.
How to file a complaint
To file a complaint, you must access the website Consumidor.gov.br, search for the name of the gambling company (the rule is that all are registered) and report the complaint. From then on, the 10-day period for the betting house to respond begins. During this period, the consumer and the company can interact.
After the company's final response, the consumer is guaranteed the chance to comment on the response received (within 20 days), classify the complaint as resolved or unresolved and indicate their level of satisfaction with the service.
For more information, visit Consumidor.gov.br.
Source: GMB
